FAQ

When will I receive my order?

Did you order a reading (digital file)? You will receive your reading no longer than 10 business days (Monday-Friday). Your order will be sent to the email you provided at checkout so double check that it is correct. 

Did your order a physical item(s)? Your order will be shipped within 5 business days (Monday-Friday) of ordering. Shipping within the U.S. will take up to 5-7 business days to be delivered with our carrier. 

 

Can I exchange my order, request a refund or cancel?

Once you've placed your order, you have up to 72 hours to request a refund, cancel, or exchange for an equal price for what you paid.

After this time period of 72 hours, your order is already being started on, and because we put our time and energy into this which is something we cannot get back, thus your order cannot be refunded, canceled or exchanged once you have recieved your order. after that point. 

But please contact Elkiraku@abyssalsecrets.com if you have any problems with your order so that we may resolve it.